Your questions, answered
Moving out can be a busy time, and you probably have a lot of questions about end-of-lease cleaning. We're here to help make the process as smooth as possible. Below are answers to the most common questions our clients in Sydney ask us, designed to give you peace of mind and help you get your bond back.
Frequently asked questions about our services
At BondPro Cleaner's, we understand the importance of a thorough end-of-lease clean for a successful bond return. Our dedicated team is committed to providing exceptional service that meets the high standards of real estate agents in Perth. Read through our frequently asked questions to learn more about how we can assist you with your move.
How much does end-of-lease cleaning cost?
Our end-of-lease cleaning costs depend on the size of your property and specific requirements. We offer transparent, bond-ready fixed pricing so you know the cost upfront without any hidden fees. Contact us for a detailed quote tailored to your needs.
What's included in the clean?
Our comprehensive end-of-lease clean includes all areas property managers commonly inspect, such as oven and rangehood cleaning, window tracks, skirting boards, bathrooms, shower screens, cupboards, and wardrobes. We ensure your property meets the highest standards for bond return. For a full list, please see our Our Cleaning Services page.
Do you guarantee I'll get my bond back?
While we cannot guarantee your bond return (as this depends on other factors like damage, rent arrears, etc.), we guarantee our cleaning service will meet the requirements of your real estate agent's final inspection report. If there's an issue with our cleaning, we offer a free re-clean.
Do you follow a REWA/property manager checklist?
Yes, we strictly follow industry-standard checklists that align with real estate agent expectations. Our cleaners are trained to focus on key areas to ensure your property passes inspection.
How long will the clean take?
The duration of the clean varies depending on the size and condition of the property. We can provide an estimated timeframe when you request a quote.
Do I need to be home during the clean?
No, you do not need to be present during the clean. We can arrange key collection and drop-off or use a lockbox if available.
Do you bring your own cleaning equipment and products?
Yes, our professional cleaners come fully equipped with all necessary cleaning supplies and state-of-the-art equipment to ensure a thorough and efficient clean.
Is oven cleaning included?
Yes, deep oven cleaning is a standard inclusion in all our end-of-lease cleaning packages.
Do you clean carpets or offer steam cleaning?
Yes, we offer professional carpet steam cleaning services as an additional option. Please mention this when requesting your quote.
Do you clean windows and window tracks?
Yes, interior window cleaning, including frames and tracks, is part of our comprehensive service. Exterior window cleaning can be arranged for an additional fee.
Can you remove mould, soap scum, or hard water stains?
Our cleaning products and techniques are highly effective in treating and removing mould, soap scum, and hard water stains. However, severe, long-standing issues may require specialised remediation beyond standard cleaning, which we can discuss during your quote.
What if the property manager isn't satisfied? Do you offer a free re-clean?
Absolutely. In the rare event that your property manager is not satisfied with our cleaning, we offer a free re-clean within 3 business days of inspection report returning. Your satisfaction and bond return are our priority.
Can you provide an invoice for my real estate agent?
Yes, we provide professional invoices that can be presented to your real estate agent as proof of professional cleaning.
How soon can you book me in?
We strive to accommodate urgent requests. While booking in advance is always recommended, we often have availability for short-notice or emergency bond cleaning. Contact us, and we'll do our best to assist you.
Do you clean furnished and unfurnished properties?
Yes, we provide end-of-lease cleaning services for both furnished and unfurnished properties. Our cleaning process is adapted to suit the specific needs of each type of property.
Are there any hidden charges?
No, we pride ourselves on transparent pricing. Our bond-ready fixed pricing ensures you know the full cost upfront, with no hidden charges.
What worries do your customers often have when they're moving out and need cleaning?
We understand the biggest worries are losing your bond, not having enough time, unexpected costs, and finding a trustworthy cleaner. BondPro Cleaner's addresses these by offering a bond-back guarantee on our cleaning, transparent fixed pricing, and experienced, reliable teams focused on real estate inspection standards.
How do I prepare the property before you arrive?
To ensure the most efficient clean, we recommend removing all personal belongings and furniture (if possible) and ensuring all services (electricity, water) are connected.
Do you also do lawns, gardens, rubbish removal, or minor repairs?
While we specialise in cleaning, we can recommend trusted partners for gardening, rubbish removal, or minor repairs to provide a one-stop move-out service. Please inquire when booking.
Do you offer same-day or emergency bond cleaning?
We understand moving can be unpredictable. Please call us directly at 0432 732 479 for same-day or emergency booking availability, and we will do our best to help.
What's something special or unique about BondPro Cleaner's?
Customers love our bond-ready fixed pricing, removing uncertainty. We are end-of-lease specialists focused entirely on real estate inspection standards, ensuring key areas like oven, window tracks, and bathrooms are meticulously cleaned. We also aim to be a one-stop service, partnering for other move-out needs.
How do I get a quote? Can I send photos instead of arranging an in-person inspection?
You can easily get a quote by visiting our Pricing & Packages page or contacting us directly via phone or email. For accuracy, we prefer to get details about your property (number of bedrooms, bathrooms) but can also provide estimates based on photos in certain circumstances.
Ready to secure your bond?
Let BondPro Cleaner's take the stress out of your end-of-lease clean in Perth. Our expert team ensures a spotless property that meets real estate standards, helping you get your bond back efficiently. Contact us today for a transparent quote and experience the BondPro difference.